Roles & access

Cliniify CRM has two main roles. Your role is shown on your profile.

SUPER_ADMIN

Full platform access:

• Manage partners and countries
• See and filter data across partners
• Manage organizations, plans, add-ons, subscriptions, settings, enquiries, and marketing content
• Delete actions only when delete is enabled on the account (delete_enabled)

PARTNER_ADMIN

Scoped to your assigned partner:

• Manage organizations, plans, add-ons, subscriptions, enquiries, settings, and marketing content for that partner
• Partner and country menus are hidden
• Partner is fixed when creating organizations (no partner picker)

What this means day to day

Task	Super admin	Partner admin
Create / edit partners	Yes	No
Create / edit countries	Yes	No
Create organization	Choose partner	Own partner only
Plans / add-ons / pricing	All (or filtered)	Own partner / country context
Delete sensitive records	If delete enabled	Usually not

If a list looks empty as a partner admin, confirm you are assigned to a partner and that records exist for your country.